Privacy Policy

1.   Overview

Protecting our consumer and customer information is very important. We safeguard the information of those we serve. Fuze Care Services (“We”, “Us”, “Our”, or the “Company”) handles and safeguards personal information and we are dedicated to the responsible and compliant collection, use, maintenance and disclosure of information for the individuals and customers we serve.

Our privacy policy explains how we handle information collected from FuzeCareServices.com and our affiliated websites. Additional privacy policies and other consents or agreements may apply, depending on the specific product or service and whether you are using our website on behalf of an organization you are affiliated with. These other policies, consents and agreements outline how we handle information collected in other ways. If you have questions about privacy, please e-mail or write to us using the contact information in the Contact Us section of this policy.

2.   Introduction

We recognize that the privacy of your personal information is important. The purpose of this policy is to let you know how we handle the information collected through the use of this website. Portions of this website may describe privacy practices applicable to specific types of information or to information provided on specific web pages.

This policy does not apply to information collected through other means such as by telephone or in person, although that information may be protected by other privacy policies. As used in this policy, terms such as “We” or “Our” and “Company” refer to Fuze Care Services LLC and its current and future affiliated entities.

This website is intended for a United States audience.

3.   What Personal Information We Collect

When you access the website, we collect, receive or otherwise process information in several different ways. In many cases, you choose what information to provide. Some information is required in order for us to provide our products and services. We use your information for the purposes described further below.

We may collect and process the following types of information about you:

  • Services and related assistance information. We collect information when you purchase or use our website and products and services, or otherwise contact us for support. This information may include name, contact information, and any further information you volunteer to provide to us or required to provide requested products and services to you, for example information about any organization you are associated with and any of that organization’s information as relevant to deliver the services you are requesting.
  • Identity Verification Data. In connection with certain products and services, we may collect documentation (such as a government issued ID) for the purposes of verifying your identity.
  • We will collect and maintain your contact details when you communicate with us. If you contact us by email, we may keep a record of that correspondence. If you make a request with regard to the handling of your personal information, we may retain information regarding the request and any actions we take or correspondence we provide in response to such request.
  • Website and device information. We collect information about your browser or device, including, where available, your IP address or device ID, operating system and browser type. We also collect details of your visits to our website including, but not limited to, traffic data, location data, the resources that you access, web logs and other communication data. Our website also use cookies; for detailed information on the cookies we use and the purposes for which we use them, see our Cookies and Tracking section of this policy.
4.   How We Use Your Personal Information

This website may include web pages that give you the opportunity to provide us with personal information about yourself. You do not have to provide us with personal information if you do not want to; however, that may limit your ability to use certain functions of this website or to request certain services or information.

We may use personal information for a number of purposes such as:

  • As needed to provide any products or services you request on behalf of yourself or any organization you are affiliated with.
  • To respond to an email or particular request from you.
  • To personalize the website for you.
  • To process an application as requested by you.
  • To administer surveys and promotions.
  • To provide you with information that we believe may be useful to you, such as information about health products or services provided by us or other businesses.
  • To perform analytics and to improve our products, websites, and advertising.
  • To comply with applicable laws, regulations, and legal process.
  • To protect someone's health, safety, or welfare.
  • To protect our rights, the rights of affiliates or related third parties, or take appropriate legal action, such as to enforce our Terms of Use.
  • To keep a record of our transactions and communications.
  • As otherwise necessary or useful for us to conduct our business, so long as such use is permitted by law.

We may use personal information to contact you through any contact information you provide through this website, including any email address, telephone number, cell phone number, text message number, or fax number. Please see the section below titled “Our Online Communications Practices.”

We may also share personal information within the Company, and we may combine personal information that you provide us through this website with other information we have received from you, whether online or offline, or from other sources such as from our vendors. For example, if you have purchased a product or service from us, we may combine personal information you provide through this website with information regarding your receipt of the product or service.

5.   Sharing Personal Information

We will only share your personal information with third parties as outlined in this policy, as needed to deliver our products and services, and as otherwise permitted or required by law.

We may share personal information if all or part of the Company is sold, merged, dissolved, acquired, or in a similar transaction.

We may share personal information in response to a court order, subpoena, search warrant, law or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting activities that are illegal, violate our rules, or may be harmful to other visitors.

We may share your personal information with certain third party suppliers and service providers to help us operate, provide, improve, understand, customize, support, and market our products and services. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this policy by imposing obligations of security and confidentiality on such service providers. For research, development, publications, and analytics purposes, we may also share personal information where we have your consent or some other legal basis to do so - see “Cookies and Tracking” below for further details.

If you submit information or a posting to a chat room, bulletin board, or similar “chat” related portion of this website, the information you submit along with your screen name will be visible to all visitors, and such visitors may share with others. Therefore, please be thoughtful in what you write and understand that this information may become public.

6.   How Long Do We Keep Your Information

We retain your information in our server logs, our databases, and our records for as long as necessary to provide the products and services including delivery of this website. In some cases we may retain some of your information for a longer period, where we have a legitimate business interest to do so (such as to contact you to provide you with relevant information about our products and services or to maintain your account with us), in order to comply with our legal or regulatory obligations, to resolve disputes or defend against legal claims, or to enforce our Terms and Conditions.

7.   Website and Information Security

We maintain reasonable administrative, technical and physical safeguards designed to protect the information that you provide on this website. However, no security system is impenetrable and we cannot guarantee the security of our website, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet, and we are not liable for the illegal acts of third parties such as criminal hackers.

8.   Our Online Communication Practices

We may send electronic newsletters, notification of account status, and other communications, such as marketing communications, on a periodic basis to various individuals and organizations. We may also send email communications regarding topics such as general health benefits, website updates, health conditions, and general health topics. We offer you appropriate consent mechanisms, such as opt-out, for marketing and certain other communications. As examples, you may opt-out as provided for in a specific email communication or contact us as described below in the section “Contact Us.” Please be aware that opt-outs may not apply to certain types of communications, such as account status, website updates, or other service related communications.

9.   Cookies and Tracking

We use various tracking technologies, which may include “cookie” technology, to gather information from our website visitors such as pages visited and how often they are visited, and to enable certain features on this website.

“Cookies” are small pieces of data that a website, when visited by a user, asks your browser to store on your device e.g. computer, laptop, tablet or mobile phone, to remember preferences and other information, for example previous website or page visits from that device and browser, username or login prompts, or other online behaviors.

We use the following types of Cookies on our Websites:

  • Always Active (Strictly Necessary) Cookies: These Cookies are essential for you to browse our Website and use its intended functionality, including accessing secure areas of the Website, moving items to the shopping cart before making a purchase, helping to ensure security, and to log interactions with our Cookie banner. These Cookies cannot be opted out of.
  • Performance Cookies: These Cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website. They help us to know which pages are the most and least popular and see how visitors move around the Website. If you do not allow these Cookies, we will not know when you have visited our site and will not be able to monitor its performance using data provided by your visit.

Other definitions:

  • First Party Cookies – These are Cookies that are directly generated by us on our website.
  • Third Party Cookies – These are Cookies that are created by Websites other than Our Website and are mainly used for tracking and online-advertising purposes.
  • Session Cookies – These are Cookies that are removed when a user closes the web browser.
  • Persistent Cookies – These are Cookies that have an expiration date for a set period of time.

How to opt in or out of Cookies

The first time you visit our Website or use our app, a Cookie banner will be displayed, providing you with information about the use of Cookies on our Website, and options for how to opt in or opt out of certain Cookies. This opting in or opting out can be done using our Cookie preference center, which is accessed through this Cookie banner. This preference center is also accessible from the cookie icon which is located on the bottom left hand corner of the Website. You can opt in or out of certain categories of non-essential Cookies (e.g. “Performance Cookies” as described above), by turning the toggle on or off for these in the Cookie preference center.

You can clear cookies set on our website from previous web browsing sessions. Below are instructions on how to do this on the main browsers:

Google Chrome
Apple Safari
Mozilla Firefox
Internet Explorer

You can also set your internet browser to disable or block cookies. If cookies are disabled then some of the content on our Websites will also be disabled or may not be displayed correctly. For more information on how to disable cookies in your internet browser, please go to www.aboutcookies.org or www.youronlinechoices.com.

Global Privacy Control

Global Privacy Control (GPC) is a specification designed to allow Internet users to notify businesses of their privacy preferences, such as whether or not they want their personal information to be sold or shared. It consists of a setting or extension in the user’s browser or mobile device and acts as a mechanism that websites can use to indicate they support the specification.

GPC is available for an increasing number of browsers and browser extensions, listed here. If you want to use GPC, you can download and enable it via a participating browser or browser extension. More information about downloading GPC is available here.

We support and honor a Website user’s GPC request.

Do Not Track

Note that we do not currently respond to web browser “Do Not Track” signals that provide a method to opt out of the collection of information about online activities over time and across third-party websites or online services because, among other reasons, there is no common definition of such signals and no industry-accepted standards for how such signals should be interpreted.

Google Analytics

We use Google Analytics to better understand your use of our Website and Services. Google Analytics collects information such as how often users visit our Website, what pages are visited, and what other sites may have been used prior to visiting. Google uses the data collected to track and examine websites usage, to prepare reports on its activities and share them with other Google services, and to contextualize and personalize the ads of its own advertising network. More information about how Google Analytics collects and processes data can be found here.

Google’s ability to use and share information collected by Google Analytics about your visits to the Websites is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can also opt out of and manage your preferences for Google’s use of personalized advertising and related Cookies by visiting Google’s Ad Settings, and Google Analytics also offers an opt-out mechanism for the web available here.

Use of website tracking data

We may use and disclose your activity information unless restricted by this policy or by law. Some examples of the ways we use your activity information include:

  • Customizing your experience on the website including managing and recording your preferences.
  • Marketing, product development, and research purposes.
  • Tracking resources and data accessed on the website.
  • Developing reports regarding website usage, activity, and statistics.
  • Assisting users experiencing website problems.
  • Enabling certain functions and tools on this website.
  • Tracking paths of visitors to this website and within this website.
10.        Social Security Number Protection Policy

Protecting personal information is important to us. It is our policy to protect the confidentiality of Social Security numbers ("SSNs”) that we receive or collect in the course of business. We secure the confidentiality of SSNs through various means, including physical, technical, and administrative safeguards that are designed to protect against unauthorized access. It is our policy to limit access to SSNs to that which is lawful, and to prohibit unlawful disclosure of SSNs.

11.        Information for Children Under 13

We will not intentionally collect any personal information from children under the age of 13 through this website without receiving parental consent. If you think that we have collected personal information from a child under the age of 13 through this website, please contact us.

12.        Your Privacy Rights

This section is applicable to residents of the USA. While certain states such as California, Colorado, Connecticut, Delaware, Indiana, Iowa, Montana, New Jersey, Oregon, Tennessee, Texas, Utah, Virginia and Washington may provide certain privacy rights detailed below, if you are a resident of any US state we will endeavor to honor and action reasonable requests you make in relation to your data privacy.

Please submit your request using the details in the Contact Us section of this policy. When you make a request, you can expect the following:

1. We will take steps to verify your identity and authority to make the request.

2. We will confirm our receipt of your request within 10 days. If you have not received a response within a few days after that, please let us know by contacting us.

3. We will respond to your request within a maximum of 45 days of receipt of the request, or shorter where required by law. If necessary we may need an additional period of time and if we need an extension we will explain why.

4. In certain cases, a request may be denied, for example, if we cannot verify your identity or if providing you the information could create an unreasonable risk to someone's security (for example, we do not want very sensitive information disclosed inappropriately). If we deny your request, we will explain why we denied it. If we deny a request, we will still try to provide you as much of the information as we can, but we will withhold the information subject to denial.

If you would like, you may designate an authorized individual or agent to make a request on your behalf. We will deny requests that do not evidence sufficient proof of authorization from you. To verify that an authorized individual or agent has authority to act for you, we may require a copy of a power of attorney or require that you provide the authorized agent with written permission and verify your own identity with us.

Depending on your state of residency you may have the following rights:

Access and Right to Know. This is the right to request a copy of your information that we process, or to request information about how your information is collected and who from, how it is used, who it is disclosed to and their contact information, for what business purpose it is collected, used, and disclosed, what specific pieces of data were collected, used and disclosed, and how your data is secured.

Correction. If you discover that we hold inaccurate information about you, you have a right to ask us to correct that information.

Erasure or Deletion. You have the right to request that we delete your information. We may refuse this request if the information is still necessary for the purposes that we collected or processed it or we still have a legal basis to process the information.

Restriction. You have the right, in some cases, to restrict or limit the processing or sharing of your information, such as where you have exercised your right to object and we are reviewing your objection.

Objection and Right to Opt Out of or Limit Sensitive Data Processing. You may have the right to object to us using your information for certain activities, and to opt out of or limit activities that involve processing of data defined as “Sensitive” under applicable U.S. state data privacy laws, such as health information. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons. Sensitive personal information includes information that reveals your social security, driver’s license, state identification card, or passport number; your account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; your precise geolocation; your racial or ethnic origin, religious or philosophical beliefs, or union membership; the contents of your mail, email, and text messages unless we are the intended recipient of the communication; your genetic data; the processing of biometric information for the purpose of uniquely identifying you; personal information collected and analyzed concerning your health; personal information collected and analyzed concerning your sex life or sexual orientation. We will only use your sensitive personal information to perform services reasonably expected by you.

Portability. You have the right in some cases to obtain a copy of your information in a format able to be shared with another organization.

Withdraw consent. If we are ever processing your information for an activity that you have consented to, you can withdraw your consent to processing at any time. Withdrawing your consent does not affect processing that has already occurred. Where you withdraw your consent, we will no longer process your information based on your consent. We may process your information if another legal basis applies, for example, if we are legally obligated to store certain records or if your withdrawal of consent was limited to certain processing activities.

Right to Opt Out of “Sale” or “Sharing” for Cross-Context Behavioral Advertising and other Specified Purposes. We do not engage in sale of your personal information for monetary consideration, but may share information for legitimate purposes described in this privacy policy. If an activity is ever considered a sale or sharing of personal information under a state privacy law’s definition, you may have the right to opt out of this to the extent we engage in it. Residents of certain states such as California, Colorado, Connecticut, Nevada, Utah and Virginia have rights to opt out of sale of personal information or sharing of personal information for cross-context behavioral advertising and other specified purposes, and of the use and/or disclosure of personal information for certain types of targeted advertising and consumer or household profiling. You may have the right to direct us not to process your personal information for purposes of (i) targeted advertising, (ii) selling or otherwise transferring personal information in exchange for monetary or other valuable consideration, or (iii) profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. Nevada law also gives Nevada consumers the right to request that a company not sell their personal information for monetary consideration. This right applies even if their personal information is not currently being sold. If you are a Nevada consumer and wish to exercise this right, please send us an email with the subject line “Nevada Resident Do Not Sell Request”. In general, we will only use your personal information to perform our services reasonably expected by you, internal reporting and analytics purposes, for other legitimate business purposes such as information security. When you visit our websites, we may share information about your use of our websites with certain advertising or analytics partners. You can opt into, or out of, such sharing at any time by interacting with our cookie banner and Cookie Preferences center that may appear at the bottom of our websites the first time you come to our website, or the Cookie Preferences link that may appear in the footer of our websites. You can learn more about our use of cookies, pixels, and related technologies, including about how to action your right to opt out of data sharing through the use of cookies, by referring to our cookies and tracking section of this policy.

Right to opt out of the processing of the personal information for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects. Virginia and other U.S. residents may have a right to opt out of profiling in furtherance of decisions that produce legal or similarly significant effects.

Financial Incentives. The CCPA and other U.S. state data privacy laws allow businesses to offer consumers financial incentives for sharing personal information. For example, a business can offer a rewards program or provide a premium service to consumers as compensation for their personal information. If we offer these programs, your participation is optional. If you choose to participate, your participation will be subject to any applicable terms, and you may withdraw at any time.

Non-Discrimination and No Retaliation. If you exercise any of your privacy rights we will not discriminate or retaliate against you, including, but not limited to:

  • Denying goods or services.
  • Charging different prices or rates for goods and services, including through the use of discounts or other benefits or imposing penalties.
  • Providing a different level or quality of goods or services.
  • Suggesting that the consumer will receive a different price or rate for goods or services or a different level or quality of goods or services. We may, however, charge a different price or rate, or provide a different level or quality of goods or services, if that difference is related to the value provided to you by your data.

Complaint and Appeal. If you have a complaint regarding privacy, this policy or its implementation, or want to appeal against a decision made about you, we would appreciate the opportunity to try and resolve your issue. If we refuse to take action on any of the above rights, you can appeal this decision. Within 60 days or less of receipt of an appeal, we shall inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is unsuccessful and depending upon the state where you live, you may have the right to raise a concern or lodge a complaint with your state attorney general.

13.        Contact Us

To contact us regarding this policy and our related privacy practices, please contact us:

By email (preferable) at: contactfuzehealth@fuzehealth.com

By mail at:

Fuze Care Services
2300 Windy Ridge Pkwy SE, Suite 850S
Atlanta, GA 30339
USA

By phone: 866-970-7500

If you believe we or any company associated with us has misused any of your information or you wish to report an incident related to personal information, please contact us immediately and report such misuse.

14.        Changes to this Website Privacy Policy

We may change this policy from time to time. If we do so, such changes will appear on this page of our website. We will also provide appropriate notice and choices to you, on this website and in other appropriate locations, based on the scope and extent of changes. You may always visit this policy to learn of any updates.

15.        Effective Date

The effective date of this policy is September 06, 2025.